Política de reembolso

Returns & Satisfaction Policy

Returns

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. You will also need proof of purchase (order confirmation or receipt).

Due to the nature of our products (herbal teas and liquid extracts), we cannot accept returns of items that have been opened, used, or damaged after delivery for hygiene and safety reasons.

To initiate a return, please contact us at:

management@wildfieldherbs.com

Please include:

• Your order number
  
  

• The item(s) you wish to return
  
  

• The reason for return
  
  

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return address:

If your return request is approved, we will provide instructions on how and where to send your package.

Damages or Incorrect Items

Please inspect your order immediately upon receipt.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery at:

management@wildfieldherbs.com
Please include clear photos of:

• The product
  
  

• The packaging
  
  

• The shipping label
  
  

We will review the issue promptly and offer a replacement or refund where appropriate.

Non-Returnable Items

For safety and legal reasons, the following items cannot be returned:

• Opened herbal teas or liquid extracts
  
  

• Perishable goods
  
  

• Custom or personalized products
  
  

• Sale items
  
  

• Gift cards
  
  

If you are unsure whether your product qualifies for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the eligible item (once approved), and place a new order separately.

European Union – 14-Day Right of Withdrawal

If your order is shipped within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your goods, without providing a reason.

To exercise this right:

• The product must be unopened, unused, and in its original packaging
  
  

• You must provide proof of purchase
  
  

Opened food supplements and consumable products are excluded from the right of withdrawal for health protection and hygiene reasons in accordance with EU regulations.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note:

• Processing times may vary depending on your bank or payment provider.
  
  

• If more than 15 business days have passed since your refund was approved, please contact us at management@wildfieldherbs.com